Track your order

Enter the order number from your confirmation email with the billing email address you used, and the form below shows where your parcel has reached. Sotira Gallery also sends the courier’s tracking link by email and SMS as soon as your order is collected.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What the stages mean

  • Processing — confirmed and on the bench. Handling is 1 business day, including counting every piece against the set.
  • Dispatched — collected and scanned by the courier. Tracking is live from here.
  • In transit — moving between hubs. Expect 2–7 business days; metro PIN codes land at the faster end.
  • Out for delivery — with the rider today. Keep the phone reachable, and the amount ready if you chose Cash on Delivery.

If tracking stops moving

A quiet day usually means a hub transfer. If nothing changes for more than 48 hours, or a failed attempt appears that nobody made, email sales@sotiragallery.shop with your order number and we will chase Delhivery / DTDC ourselves.

The windows we work to

Order to doorstep is normally 3–8 business days. Hill and island PIN codes can add a day or two. Everything ships from Jaipur, Rajasthan, Monday to Saturday.

When it arrives

Film the unboxing and count the pieces against the invoice before the set goes into a drawer. A short count or a marked finish is settled on that clip within 48 hours of delivery, at our cost.