Payment

Sotira Gallery takes UPI or Cash on Delivery, both in Indian Rupees (INR). Two routes, no processing fee, and no payment credential of yours stored on our side.

UPI

Choose UPI at checkout and approve the collect request in whichever app you already use — Google Pay, PhonePe, Paytm, BHIM or your bank’s own. Authorisation happens inside that app on your device; we see only that it succeeded, and the order goes to the packing bench.

Cash on Delivery

Select Cash on Delivery and pay the courier at the door. A large cutlery set is a substantial sum to count out, so have the amount ready — riders rarely carry change. COD covers most serviceable PIN codes; a few remote routes and unusually high-value orders are prepaid-only, and checkout tells you which applies before you confirm.

What we do not accept

We do not accept credit cards, debit cards, net banking, PayPal or any wallet other than UPI, and no such option will appear at our checkout. We never ask for, take or store a card number, CVV, UPI PIN or banking password. If a page, call or message claiming to be us asks you to pay another way or share those details, it is not us — treat it as fraud and tell us at sales@sotiragallery.shop.

Tax and invoices

Listed prices include any tax that applies. We operate below the GST registration threshold for individual sellers, so nothing is added as GST and no GST invoice is issued; a plain sale invoice comes in the parcel. If a wedding or gifting purchase needs a GST input credit, buy from a registered dealer instead.

Shipping shown before you pay

Free from ₹1,999; below that a flat ₹69 on the whole order. Cutlery is dense and heavy, and a weight surcharge applied after checkout is common in this category — we do not do it. The figure on the cart page is what you pay.

When a payment does not complete

A failed UPI request creates no order. If money left your account and the confirmation still failed, banks reverse it automatically in nearly every case within a few working days. Send the UPI reference and we will confirm whether anything reached us.

Refunds

UPI payments go back to the same handle. Cash on Delivery orders are refunded by direct bank transfer once you share the account details. Cancellation refunds are processed within 5 to 7 business days; refunds on returned goods follow the Refund and Returns Policy.

Security

The site runs over an encrypted connection and payment is authorised by your UPI provider, not by us. We hold no payment credentials at all, so there is nothing on our side to lose.